How do I cancel my order?
We regret that we are not able to cancel orders once they have been transmitted to our fulfillment center.
When you submit your order, it is instantly entered into our database, your order confirmation e-mail is sent, and your payment is verified by our system. Within an hour or so, your order is
to our warehouse and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage.
For more information on how your order is transmitted to our fulfillment centers, please click
You can always return your order to us for a full refund of the merchandise value (except for personalized items). Please consult our
for more information on returning your order. Alternatively, if you would like to return the entire contents of a shipment you can
In some cases, it is possible cancel all or part of your order. For example, if there are pre-order or backordered items on your order, those items can usually be cancelled since they are not scheduled for immediate shipment.
If you have pre-order or backordered items on your order that you wish to cancel, please contact us by using the "Ask a Question" tab above and make sure to include the following information:
Item(s) to be cancelled